Implementation Consultant

Job Locations SG
Posted Date 2 months ago(1/30/2018 12:43 PM)
Requisition ID
EHR Implementation




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to assist clients to deploy and configure Allscripts solutions and also provide training and knowledge transfer to enable clients to utilize and manage the deployed solutions.


Domain Expertise:

  • Lead knowledge transfer activities to Allscripts clients
  • Help clients remain focused on transformation benefits 
  • Knowledge of client operational processes, job functions and implementation methodology within a specific domain area
  • Knowledge of industry trends and initiatives
  • Ability to carry out the implementation of Allscripts solutions and designated 3rd party products following a detailed project plan and in accordance with the contracted project scope
  • Identify and troubleshoot issues encountered during the implementation of Allscripts products and when interfacing to third party systems
  • Assist the customer with the configuration necessary to deliver the functionality needed to achieve agreed outcomes and benefits for the customer.
  • Support and in some instances lead system design and build process
  • Thoroughly understand and articulate the value of our methodology and approach to benefit realisation
  • Advise clients on testing strategy and planning to ensure successful solution implementation
  • Support all testing phases with the client
  • Serve as the client's application expert, ensuring the system set up supports workflow decisions
  • Liaise with the client, Project Managers and Sales and Solution Consulting to understand the client's conversion, go-live and rollout strategies and to ensure that the solution meets the client's business needs


  • Identify and mitigate implementation risks and impacts in collaboration with a project manager
  • Deliver advice, guidance and recommendations on system configuration and implementation best practice
  • Identify, analyze, and document client business requirements
  • Work individually or as a member of the Allscripts sales and Services team to identify and promote revenue opportunities
  • Use domain and application expertise to recommend best practices and provide guidance to influence clients in adoption of recommended solutions for their business needs
  • Identify solution gaps and assist in the development of customization or other strategies within the project scope
  • Provide system optimization guidance and recommendations

Reporting / Documentation:

  • Document problem resolutions, issues, and other solutions and make them available for future reference by other Consultants
  • Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success
  • Produce other reports and/or documents as required

Quality Improvement:

  • Contribute to the development of consultancy tools and processes that could ease future implementation
  • Identify solutions to a broad variety of business issues within area of expertise to increase Allscripts opportunities
  • Ensure a systematic approach to providing client practices with quality advice and guidance in optimizing patient care, financial performance, defining and re-engineering processes, and planning new services
  • Liaise with internal groups (support, development, methodology) to assure on-going improvement of Allscripts solutions and methodology


Academic and professional qualifications:

  • Bachelor's Degree or equivalent Clinical/Business experience


  • Minimum 4-8 years related work experience OR;
  • Minimum 2-4 years internal Allscripts experience
  • Allscripts implementation experience preferred

Travel requirements:

  • Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements

Working arrangements:

  • Monday through Friday or as defined by assignment requirements

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


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