Instructional Designer

1 month ago
Requisition ID




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to design training curricula for Allscripts applications for client and employee training needs. The Instructional Designer will work closely with other Education Services team members on key Education Services initiatives: product upgrade/releases, new product rollouts, and on-going new Education Services offerings/initiatives.  The role will have the challenge of continuously envisioning new course offerings in alignment with business needs to maximize client value, develop a strong Allscripts Education Services brand, and to secure and increase the education revenue stream for Allscripts.


  • Follows and applies the principles of the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) Instructional Systems Design model
  • Collaborates with Subject Matter Experts and Global Team to develop/deliver training programs to support assigned product (e.g., instructor-led classroom-based or web-based training, eLearning, etc.)
  • Identifies product experts within and regularly partners with Product Development, Sales, Solutions Marketing, the Program Office, as well as other key internal business partners/knowledge holders to identify training requirements/needs to support the assigned product
  • Collaborates with Subject Matter Experts and Global Team to develop/deliver training programs to support assigned product (e.g., instructor-led classroom-based or web-based training, eLearning, etc.)
  • Creates audience definitions and performs Task Analyses to identify Learning Objectives and write assessments for Education Services training programs, including new version releases, new product rollouts, on-going Education Services offerings/initiatives, and employee new hire and continuing education training programs
  • Performs Task Analysis to identify Learning Objectives for the assigned product
  • Creates and maintains the master set of Learning Objectives for an Allscripts application and/or employee training curriculum
  • Creates and maintains a master training curriculum for the assigned product
  • Conducts Performance and Training Needs Assessments to determine training requirements for Education Services programs
  • Hosts Voice of Client feedback sessions, focus groups and Client Advisory Boards to gather and incorporate feedback
  • Identifies training requirements/needs to support the assigned product and create/maintain training build plans
  • Conducts Audience Analysis to research, document, evaluate, and design for the training needs/preferences of the target
  • Creates Project Scope documents to be shared with/approved by Education Services Program Managers, Team Leads
    and Director
  • Creates course agendas (lesson plans), outlines, and writes course narratives for all forms of delivery: classroom, Web
    Classes, and self-paced eLearning
  • Works closely with Global Education Services Multimedia Engineers and Graphic Designers and/or comparable external
    third party resources to translate curriculum designs into a shared portfolio of reusable learning objects from which all
    forms of learning courses will be developed. Follows content repository guidelines and conventions to ensure long-term
    maintenance of training content
  • Provides instructional design guidance and coaching to Subject Matter Experts
  • Works closely with the Learning System Administrators and Instructional Technologists to ensure the course structures
    meet the design and deliver requirements/standards for Learning Systems & Tools (e.g., LMS, LCMS)
  • Conducts and participates in design and content reviews with Education Services and cross-functional team members
  • Gathers, evaluates, and where appropriate, acts upon training participant feedback to enhance/improve current and
    future training offerings
  • Attends a client or employee class once quarterly


Academic and Professional Qualifications:

  •  Bachelor’s degree or equivalent experience
  • Minimum 4 years experience as an Instructional or Curriculum Designer in IT


  •  Strong demonstrated ability to apply adult learning and instructional design theory and principles, and to identify and correct design issues according to design principles
  • Mature analytical skills, as evidenced by the ability to solve problems, identify improvement opportunities, and create effective action plans
  • Information design acumen required; experience developing metadata and/or XML systems preferred
  • Thorough understanding of IT training development for both ILT and non-ILT delivery channels
  • Ability to write clear and accurate technical documents describing processes and standards
  • Strong relationship-building skills, including superb communication skills at all levels of the organization and with clients/partners
  • Excellent presentation skills
  • Ability to participate in multiple projects simultaneously
  • Experience working with blended learning development, rapid development processes, and Learning Management System (LMS) administration
  • Experience managing instructional design projects in a global and matrix environment (Preferred)
  • MS Office Suite
  • MS SharePoint
  • MS Visio
  • Moderate experience with graphics editors, such as such as Illustrator, Photoshop, Fireworks, Paint Shop Pro

Travel Requirements:

  • Ad Hoc travel will be required throughout the year to maintain strong partnerships with team members, internal/external customers, program stakeholders, vendors and business partners

Working Arrangements

  •  Work is performed in a normal office setting with minimal exposure to health or safety hazards
  • Substantial time is spent working on a computer



At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe.

Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


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