Allscripts

Associate Technical Support Consultant - Backup

IN-Pune
3 weeks ago
Requisition ID
2017-13242
Category
Technical Support

Overview

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.

Responsibilities

Allscripts is currently hiring for Technical Support Consultant

 

Job location: Pune

 

Years for experience: 1 -2 yrs

  • Desired skills:

     

    1. Problem solving. Being able to isolate variables to hone in on root cause or as close to root cause as possible.
    2. Attention to detail. Ability to efficiently find the details which will contribute to solving problems.  Also, need to pay attention to details for data loss prevention.
    3. Crisis management. Able to handle difficult situations when clients are upset.  Help de-escalate the situation and focus on teaming up with the client to solve the issues.
    4. Interpersonal. Being able to make others feel comfortable when talking to them. Smile, be friendly, exude warmth.
    5. Self-motivated/Self-reliant. Be able to complete a given task without needing to rely on continual follow-up/prompting from management.
    6. Team player. Willing to assist any team member or team management with tasks as necessary without needing to be prompted
    7. Technical skills:
      1. Familiarity with SQL Server, Standard SQL backup jobs, DBCC jobs, Rebuild index jobs.
      2. Familiarity with backups and how important it is to protect client’s data.
      3. Symantec Backup Exec, Avamar, MaxFocus, and MaxBackup skills would be a great bonus.

Qualifications

Academic and professional qualifications:

  • Associate's or Bachelor's degree in computer science/IT or equivalent, relevant work experience
  • Professional Certification such as MCITP or MCP preferred

Experience:

  • 0 - 2 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products

Travel:

  • Minimal Travel may be required

Work Arrangements:

  • Able and willing to work on shifts or to be on an after hours beeper rotation

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

 

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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