Sr Solutions Architect

Job Locations SG
Posted Date 3 weeks ago(1/31/2018 9:40 PM)
Requisition ID
EHR Implementation




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to deliver expert level guidance/recommendations, high quality and high performing solution and/or training to meet customers’ business needs based on Allscripts product set.


Domain Expertise

  • Expert level and comprehensive working knowledge of Allscripts solution sets including cross-product integrations.
  • Expert level and comprehensive working knowledge and understanding of healthcare operational processes and job functions pertaining to assigned Allscripts market segments and solutions
  • Expert level and comprehensive knowledge of Allscripts methodology
  • Expert knowledge of third party relationships and partnerships which may be recommended as part of solution set proposals to customers and prospects
  • Expert knowledge of Allscripts service offerings to support solution design and development for clients and prospects
  • Expert knowledge of industry trends and initiatives and creatively maximizing the Allscripts solutions and services to support these trends and initiatives; demonstrate initiative in creating/authoring solutions to meet client and market needs


Customer Business Solution Requirements

  • Expert skills in facilitating client facing and remote solution design programs for the development and delivery of complex multi-product implementations.
  • Liaise with the clients to align people, process and technology to transform the delivery of healthcare, maximize the return on investment
  • Liaise with the clients to analyze, determine and document the customer’s business requirements; thereby allowing Allscripts to make recommendations, provide advice & guidance and also challenge our clients in order to help them find a solution to their business needs
  • Move/Empower clients beyond basic solution usage to become advanced users of Allscripts solutions and services
  • Identify clients barriers to success and provide strategic, operational, and tactical methods of execution to eliminate the barriers


Product Mapping to clients business requirements

  • Identify product and customization requirements to effectively address customer product configuration, while working within project scope and time line.
  • Advice consulting team regarding configuration to meet product and customization requirements as needed.
  • Identify solution gaps and help Allscripts to specify and develop global complex solutions which will add value to the clients business
  • Collaborate on design and implementation of cross-product integrations (data and workflow) including acute to ambulatory solution integrations
  • Advise clients on how to effectively solve business issues by using Allscripts products


Solution Implementation to meet requirements as specified in the project plan

  • Unparalleled knowledge and execution of Allscripts deployment methodology which includes formalizing project goals, objectives, solutions/products, timelines, resource needs, and services to support the implementation and rollout of Allscripts solutions for both net new customers and existing customers.
  • Serve as the application lead on the project during the design and implementation of Allscripts applications and designated 3rd party products on assigned customer projects
  • Lead, coach, and mentor project team; particularly the Implementation Consultant(s) during the system design, build, and configuration.
  • Provide support to the project team in analyzing, resolving, and escalating complex integration problems encountered by the team during the implementation of Allscripts products.
  • Lead, coach, and mentor the project team during the testing and go live phases
  • Work with Allscripts management team to control the scope of the project and identify and quantify the work effort for out of scope requests


Solution Consulting

Collaborate as necessary with management consulting team to execute services to provide:

  • Current state reviews, future state recommendations, gap analysis, and remediation plans for gaps across the dimensions of people, process and technology and includes measurements and report outs to industry benchmarks
  • Consultative services which leverage knowledge in industry relevant incentive programs to provide financial (or other benefits) to our customers and the patients they serve


Sales Support

  • Close collaboration with sales leadership and executives (new and add on/inside) in architecting and delivering comprehensive strategic plans and proposals to customers and prospects
  • Present seminars, webinars or workshops promoting complex applications of Allscripts solutions and services in forums such as ACE, Executive Summits and other industry related speaking


Best Practices Capture and Adoption

  • Leverage repeatable models and tools to streamline the design/deployment of Allscripts solutions
  • Capture and provide feedback on deployment best practices
  • Capture and share with solutions management and product development emerging/new customer requirements to improve feature, functionality, and market readiness of Allscripts solutions



Academic and professional qualifications:

  • Bachelor’s Degree or equivalent Healthcare Industry experience


  • Minimum 10+ years related work experience
  • Minimum 7-10 years internal Allscripts experience
  • 2+ years Allscripts Architect level preferred
  • Demonstrated expertise in multi-product integrations
  • Strong working knowledge of healthcare regulatory requirements
  • Allscripts Sunrise experience is a must*
  • Strong technical knowledge
  • Familiar interfacing with third party solutions (e.g. lab, SAP, etc)

  • Strong understanding of clinical aspect

Travel requirements:

  • Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements

Working arrangements:

  • Monday through Friday or as defined by assignment requirements
  • Primarily works in standard office environment or remotely


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.




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