Allscripts

Associate Manager - Education/Training

IN-Pune
3 weeks ago(11/24/2017 6:25 AM)
Requisition ID
2017-13475
Category
Client Service/Support

Overview

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Welcome to Allscripts!  Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to provide tactical leadership and support to the regional consultants and assist in planning and implementation.

Responsibilities

  • Mentor all Consultants to increase their skills and promote consistency
  • Provide consultative direction to Consultants
  • Assign Consultants to new accounts and/or projects

Leadership role to include:

  • Develop and implement best practices that result in the more efficient implementation of the solution, primarily for the implementation consulting role but also in coordination with other business units as needed
  • Drive consistency across regions
  • Work cross-functionally to create and update internal and external documents that support the implementation
  • Drive education agendas that support the growth of implementation consultants
  • Deliver new hire or existing consultant training, in conjunction with Allscripts Academy, on role-based or product related topics
  • Anticipate future resource requirements and assist with the hiring process
  • Provide quality control for team
  • Participate in or own special projects across departments to represent Services for expertise as assigned by the Manager
  • Provide guidance and direction to consultants to further consultant goals and objectives, including reaching billable percent targets, obtain desirable scores for the NET Promoter program and assist with adherence to on time weekly time and expense entry
  • Assist with client projects where consultant issues have been escalated to Allscripts management
  • Maintain 25% billability

Qualifications

 Academic and professional qualifications:

  • Bachelors degree required

Experience:

  • Minimum 5 years experience of Consultancy and / or Project Management with a successful track record of working in a variety of customer facing situations for either a Consultancy company or a Software and Services company

Travel requirements:

  • Able and willing to travel as required, internationally on short-term basis

Working arrangements:

  • As required by the territory

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

 

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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