Allscripts

  • Sr Technical Support Consultant(SQL Experience)

    Job Locations IN-Pune
    Posted Date 4 months ago(3/7/2018 5:40 PM)
    Requisition ID
    2018-14394
    Category
    Client Service/Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to provide higher-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem solving skills. He or she will also maintain a log of system issues and conveys customer feedback to product development staff, possess a high level knowledge of organization's products, and assist field technicians who are troubleshooting problems or repairing products.

     

    Responsibilities

     

    Consultants would be able to employ their cross-functional knowledge and expertise in all technologies that comprise the application infrastructure, in order to establish the factors influencing performance and develop plans for addressing them. This is accomplished by:

     

    • Experience:

      • Administering and troubleshooting SQL 2012-based client/server applications including SQL Server Reporting Services.
      • Proficiency with Transact-SQL.
      • Working experience with SQL Profiler, Query optimization, writing StoredProcedure and Trigger.
      • Expertise with Microsoft Server technologies and high availability and redundancy solutions, such as Failover Clustering, SAN and virtualization technologies.
      • Experience in system administration of large, mission-critical computer systems, including installation and configuration of software products.
      • Understanding of software development process and client/server and SOA concepts.
      • Virtualization technologies
      • Storage Area Networking (SAN)

    Qualifications

     

    Academic and professional qualifications:

    • 4 year degree in Computer Science or Engineering, or combination of equivalent skills and experience
    • Microsoft certifications in SQL or Windows Server technologies (MCTS, MCITP)
    • Knowledge of Fiddler, Wireshark, PowerShell, Java Script/C#, Batch Files, HTML will be an advantage.

     

    Experience:

    • Administering and troubleshooting SQL 2012-based client/server applications including SQL Server Reporting Services.
    • Proficiency with Transact-SQL.
    • Working experience with SQL Profiler, Query optimization, writing StoredProcedure and Trigger.
    • Expertise with Microsoft Server technologies and high availability and redundancy solutions, such as Failover Clustering, SAN and virtualization technologies.
    • Experience in system administration of large, mission-critical computer systems, including installation and configuration of software products.
    • Understanding of software development process and client/server and SOA concepts.
    • Virtualization technologies
    • Storage Area Networking (SAN)

    Travel Requirements:

    • Minimal Travel May Be Required

     

    Working Arrangements:

    • Able and willing to work on ‘shifts’ or to be on an ‘after hours’ beeper rotation
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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