Allscripts

  • Expert Technical Support Consultant

    Job Locations IN-Baroda
    Posted Date 4 months ago(4 months ago)
    Requisition ID
    2018-15608
    Category
    Client Service/Support
  • Overview

    Allscripts is looking for candidates having extensive exposure into Technical Support

     

    Job Location - Baroda

     

    Years of Exp - 6 -9yrs

     

    Technical Skills required -

     

    6 plus years' overall experience
    Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc.
    Experience in Windows servers infrastructure
    IIS
    Event Logs
    Server Performance metrics
    Perfmon
    Windows cluster
    COM+
    Basic or Intermediate Knowledge of SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
    Knowledge/Experience with ITSM tools such as Service desk/ServiceNow.
    Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
    International support experience (preferably US or Europe i.e. good command over verbal and written English)
    Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access

     

     

    Responsibilities:
    Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
    Identify, qualify & escalate the issues/bugs to appropriate teams and drive them to resolution
    Keep track of issues identified and resolved.
    Identify known issues and turn them into an alert and establish operational workflow with operational teams
    Prepare necessary documentation around technical procedures as well as operational procedures
    Participate in weekly/daily technical/leadership calls to update on the progress.

     

     

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