Allscripts

  • Support Consultant Associate

    Job Locations IN-Pune
    Posted Date 1 month ago(6/15/2018 3:08 PM)
    Requisition ID
    2018-15859
    Category
    Client Service/Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to provide product support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of product or service issues and resolves basic technical or sophisticated support problems. He or she will maintain log of product issues and convey customer feedback to product development staff and possess knowledge of organization's products.

    Responsibilities

    Mandatory Skills:-

    • Total 1-3 Years of experience
    • Good analytical skills
    • Good knowledge of SQL
    • Ready to work in 24X7 shifts
    • Excellent communication skills

    Qualifications

    Academic and professional qualifications:

    • Bacchelor's or Master's degree in computer science/IT or relevant work experience

    Experience:

     

    • Total 1-3 Years of experience
    • Good analytical skills
    • Good knowledge of SQL
    • Ready to work in 24X7 shifts
    • Excellent communication skills

     

    Travel requirements:

    • Minimal travel required

    Working arrangements:

    • Able and willing to work on "shifts" or to be on an "after hours" rotation
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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