Allscripts

  • Sr Systems Engineer

    Job Locations IN-Bangalore
    Posted Date 2 weeks ago(6/7/2018 1:52 PM)
    Requisition ID
    2018-16220
    Category
    Client Service/Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to Install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Allscripts’ software Development and QA environments.

    Responsibilities

    Establish, manage and maintain the Systems Development Environments, Upgrades, and Assigned Tasks that meet agreed functional requirements and customer expectations

     

    • Consistent efforts to deliver as per agreed scope and excel the deliveries from “completeness” and “correctness” point of view.
    • Customer focus and closer alignment with the customers’ business objectives
    • Ensure enough reviews have happened (Peer, Stakeholders) and all review comments have been closed / incorporated before delivery of any artifacts
    • Keep all stakeholders informed in a timely manner for scope creep and get their consensus
    • Ensure efforts to continually improve domain knowledge

     

    Infrastructure System Development Environments, Upgrades, and Assigned Task delivered within estimates and according to agreed schedule/within Target Level of Agreement

     

    • Ensure every team member knows the schedule and plan
    • Consistent efforts for delivering as per agreed schedule / plan and excelling within that.
    • Keep all stakeholders informed in a timely manner about the slippages / delays and arrive with the plan to achieve the set goals on time

     

    Infrastructure System Development Environments, Upgrades, and Assigned Task delivered with defined quality standards along with minimal amount of downtime disruptions, number of cases of poor analysis or design resulting into defects and re-work

     

    • Ensure the quality of the deliverables as per the defined defects standards and excelling within that
    • Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work
    • Efforts to reduce the overall defect injection rate (DIR)

     

    Contribution towards the team synergy / influence team to achieve goals

     

    • Train, coach, and mentor junior team members
    • Provide leadership to the team.
    • Help recruitment to build organization with right talent
    • Document issues with resolutions and share with team members to improve team productivity
    • Provide data to generate team performance metrics
    • Knowledge transfer with other team members to improve overall team education level
    • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
    • Adherence to the defined global Infrastructure standards
    • Take initiative and drives to bring to logical conclusion; Proactive Approach
    • Provide accurate and timely information and escalates when there are issues
    • Actively participate in the project meetings and make valuable contribution

     

    Qualifications

     

    Job Duties and Responsibilities:

    • Perform application installations, upgrades, and technical project leadership for existing and new customers.
    • Builds strong, positive relationship with the customer and project team members.
    • Provides technical guidance for Customers to strengthen their knowledge or technical skill levels.
    • Plans and implements self-improvement activities to meet current and future needs.     

     

    Knowledge, Skills and Abilities

    The following skills or knowledge are beneficial to the success of this role:

    • Strong Knowledge of software applications and operating platforms, storage area networks, business continuity and disaster recovery.
    • Familiarity with healthcare organizations.
    • Excellent communication skills.
    • Well organized, detail oriented, self starter, able to work independently.
    • Working knowledge of Hyper V, VMWare/Virtual Server, Windows 2008/2012 Servers, Windows 7/8/10, SQL Server 20012/2014, Microsoft Office, .NET., Networking  technologies,  Citrix/Terminal Services
    • Must demonstrate the ability to learn and communicate new technologies.
    • Knowledge of the software and hardware implementation methodology
    • Knowledge of IT industry and industry trends
    • Ability to anticipate problems and initiate corrective action
    • Ability to identify best solutions to identified problems or deficiencies

     

    Job Entry Requirements:

    Required Education- Related technical college degree or equivalent experience

    Prefer some  Technical Certification(s)

     

    Job Level Requirements

    • KNOWLEDGE: Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.  This job is the fully qualified, career-oriented, journey-level position.  
    • JOB COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.  
    • SUPERVISION: Normally receives little instruction on day-to-day work, general instructions on new assignments.
    • EXPERIENCE: Typically requires a minimum of 5 plus years of related experience. 

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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