Allscripts

  • MS Associate Manager Managed Services

    Job Locations IN-Pune
    Posted Date 2 weeks ago(7/9/2018 12:52 PM)
    Requisition ID
    2018-17059
    Category
    Client Service/Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is management of a function within a Managed Services account.

    Responsibilities

    • Participation in effective and efficient IT services which meet the needs of client hospital.
    • Assists in account profitability which meet revenue and margin requirements set at the corporate level
    • Effective management of the client relationship and resolution of client issues.
    • Continuous risk identification and appropriate escalation.
    • Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
    • Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
    • Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
    • Provides strategic guidance for planning projects and operational support for health system initiatives.
    • Ensure team adherence to all team, account, and client policies and procedures.
    • Support needs across a complex healthcare setting.
    • Identify and recruit internal/external talents to ensure effective mix of competencies.
    • Induct new joiners in order to quickly maximize performance.
    • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
    • Allocate work load to fully utilize every employee’s talent.
    • Implement development plans and coach for individuals to reach their maximum talent.
    • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
    • Recognize high performers to maintain motivation and retain key talent.
    • Regularly communicate on company news and team progress against business plan.
    • Create team spirit.

    Qualifications

    Academic and Professional Qualifications:

    •  BA or BS Degree and/or relevant business experience.

     

    Experience:

    •  3-5 years industry experience preferred
    •  Up to 2 years experience in information technology management  preferred

     

    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs
    •  May require travel between health system office sites
    •  May require occasional travel for training and other business needs

     

    Working Arrangements:

    • May require on call after hours support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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