• Associate Technical Support Consultant

    Job Locations IN-Pune
    Posted Date 5 months ago(8/7/2018 1:15 PM)
    Requisition ID
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.


    Technical Skills :

    • 1.5 Years to 2 Years inTechnical Support
    • Mandate : SQL , Windows


    Academic and professional qualifications:

    • Associate's or Bachelor's degree in computer science/IT or equivalent, relevant work experience
    • Professional Certification such as MCITP or MCP preferred



    Technical Skills :


    1.5 Years to 2 Years in Technical Support ,

    Mandate : SQL , Windows

    •  experience with a demonstrated competence in functional or technical troubleshooting of the assigned products
    •  experience with a demonstrated competence in functional or technical troubleshooting of the assigned products


    • Minimal Travel may be required

    Work Arrangements:

    • Able and willing to work on shifts or to be on an after hours beeper rotation

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


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