Allscripts

  • MS Systems Support Engineer

    Job Locations IN-Baroda
    Posted Date 4 weeks ago(11/22/2018 8:04 AM)
    Requisition ID
    2018-17447
    Category
    Client Service/Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to

    Responsibilities

    Mandatory skills:-

    • 2-5 plus years' overall experience
    • Willing to work in 24X7 shifts
    • Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc
    • 2+ years of Experience in Application support
    • Experience in Windows servers infrastructure
    • Hands on with IIS,Event Logs, Server Performance metrics, Perfmon Windows cluster
    • Basic or Intermediate Knowledge of SQL. E.g. SQL Jobs, Select Query
    • Knowledge/Experience with ITSM tools such as Service desk/ServiceNow.
    • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
    • International support experience (preferably US or Europe i.e. good command over verbal and written English)
    • Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access

     

    Responsibilities: -

     

    • Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate SCM/TW application performance.
    • Identify, qualify & escalate the issues/bugs to appropriate teams and drive them to resolution
    • Keep track of issues identified and resolved.
    • Identify known issues and turn them into an alert and establish operational workflow with operational teams
    • Prepare necessary documentation around technical procedures as well as operational procedures
    • Participate in weekly/daily technical/leadership calls to update on the progress.

    Qualifications

    Academic and Professional Qualifications

    • Bachelor’s Degree in computer science/IT
    • Any relevant IT certification would be a plus

     

    Experience:

    •  
      • 2-5 plus years' overall experience
      • Willing to work in 24X7 shifts
      • Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc
      • 2+ years of Experience in Application support
      • Experience in Windows servers infrastructure
      • Hands on with IIS,Event Logs, Server Performance metrics, Perfmon Windows cluster
      • Basic or Intermediate Knowledge of SQL. E.g. SQL Jobs, Select Query
      • Knowledge/Experience with ITSM tools such as Service desk/ServiceNow.
      • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
      • International support experience (preferably US or Europe i.e. good command over verbal and written English)
      • Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access

     

    Travel Requirements:

    •  Willing and able to travel, regionally and/or internationally

     

    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

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