Allscripts

  • Sr Support Consultant

    Job Locations IN-Baroda
    Posted Date 3 months ago(7/28/2018 7:57 AM)
    Requisition ID
    2018-17452
    Category
    Client Service/Support
  • Overview

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    We are looking for Support Consultant for Baroda location

     

    Experience - 4.5 - 6 yrs

     

    Skills -  

     

    • Monitor the client application and troubleshoot/escalate application errors/issues
    • Interact with customers/internal teams to help troubleshoot and resolve product problems or issues
    • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
    • Track and document inbound support requests and ensure proper notation of customer problems or issues
    • Document problems and solutions to train lower-level support on how to properly address customer or product problems
    • Communicate with product development department to improve on current design or to identify possible problems with design
    • Stay abreast of current technology in products, design changes, and new products offered

     

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