• Associate Technical Support Consultant

    Job Locations IN-Pune
    Posted Date 2 months ago(10/15/2018 2:18 PM)
    Requisition ID
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.


    • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
    • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
    • Track and document inbound support requests and ensure proper notation of customer problems or issues
    • Stay abreast of current technology in products, design changes, and new products offered
    • May travel to client site in order to resolve extremely complex customer and product issues


    Academic and professional qualifications:

    • Associate's or Bachelor's degree in computer science/IT or equivalent, relevant work experience

    Must Have

    • Sound analytical and troubleshooting skills.
    • Very good written and verbal communication skills.
    • Exposure to a programming language.
    • Sound knowledge in SQL query writing, performance tuning basics, debugging stored procedures, functions and triggers.
    • Understanding of network protocols, client server architecture.
    • Willing to work in a 24x7 critical client service team with evening/night-based shifts.
    • Willing to take up on-call responsibilities on rotation basis during off business hours/as and when needed.

    Good to have

    • Prior experience in a client facing role in an IT organization.
    • Exposure to healthcare provider basic workflow.
    • Knowledge/experience with CDA, HL7, FHIR standards.


    • 1 - 2 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products


    • Minimal Travel may be required

    Work Arrangements:

    • Able and willing to work on shifts or to be on an after hours beeper rotation

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


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