• MS Systems Analyst

    Job Locations IN-Pune
    Posted Date 2 months ago(10/25/2018 9:02 AM)
    Requisition ID
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to provide technical support for assigned applications.


    Job description:


    • Provide L1 & L2 Support and acts as Primary conductor for all vendor direct support needs.
    • Support maintenances of existing interfaces for all our client facilities.
    • Experience with HL7 interface protocols & must have an ability to learn system functionality & workflow in depth.
    • Troubleshooting knowledge regarding sftp protocols, key authentication and infrastructure.
    • Understanding of healthcare related application, terminology, patient care environments, service needs & priorities of patient care personnel preferred.
    • Identifying complex issues and take ownership following proper escalation procedures.
    • Adhere to SLA’s also document & maintain current workflows.
    • Provide daily metrics related to support, maintenances, outages as directed by leads or otherwise.
    • Experience in application support along with DB and Infrastructure support
    • Attend project meetings or other mandatory training enrolled by leads.


    Candidate Requirements:


    • A minimum of a bachelor’s degree in computer science /computer applications/ETC or similar background with adequate exposure to the relevant topics required for middleware management is necessary to get a job in this position. The experience requirements differ with different organizations.
    • Operating systems Windows, Unix, Scripting, Networking, XML & SQL is a plus
    • Healthcare domain experience & Hl7 working knowledge required.
    • Proven experience in working with variety of different interfaces engine like (AIE, Rhapsody, Elink, Ensemble & HIE etc..).
    • Strong analytical & problem-solving skills with good balance of techno-functional skills
    • Excellent verbal & written communications skills with an ability to interact professionally with diverse group of executives, managers & SME’s along with external contacts like vendors & Onsite staff.
    • Work in a team and promote a healthy environment with cross functional leads to provide day to day assistance.
    • Flexible & adaptable to work in 24*5 rotational environment with dynamic situations and on call responsibilities.
    • Self-motivated with ability to prioritize, meet deadlines & manage changing priorities.
    • Accountable for the team and individual tasks.
    • Proven experience in working with sftp transfers, xml development and networking / infrastructure issues.


    Academic and Professional Qualifications:

    •  BA or BS degree preferred or other relevant combination of training and experience.



    •  2-4 years practical experience in providing technical support and maintenance in assigned product preferred


    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs


    Working Arrangements:

    • May require after hours on call support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


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