• Sr Talent Development Consultant (Product Trainer)

    Posted Date 7 days ago(12/5/2018 12:43 PM)
    Requisition ID
    Human Resources
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to


      • Plan, design and develop Instructor-led and Web-based product training courses, including: course materials, instructor guides, reference guides / job aides.
      • Update and maintain existing courseware.
      • Deliver Instructor-led training courses as well as one-on-one training. 
      • Understand workflow, policy and procedure changes related to the software and incorporate into classes and activation support.
      • Act as a Subject Matter Expert in relevant applications.
      • Provide coaching during training programs and activation.
      • Participate in evaluating training programs and use feedback to improve future classes.
      • Contribute to the build and maintenance of the training database.
      • Complete assigned work plan tasks within the scheduled timeframe.
      • Provide on-site support during activations.
      • Respond to training related client calls from the Help Desk. 
      • Developing strong partnerships and collaborative relationships with the client.
      • Deliver application training to clients or employees in either a classroom, on line (in a Virtual Classroom environment), via telephone, or at client’s site·            .
      • Deliver all core and advanced application training sessions, as specified in the training session curriculum, for applications to clients and/or employees independently.
      • Manage expectations, provide escalation pathways, and document resolution of any issues that may arise during a class session.
      • Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed.
      • Travel to remote offices or client sites to deliver training·           
      • Meet and/or exceed acceptable productivity standards.
      • Demonstrate and support Allscripts CLEAR values.
      • All other duties and responsibilities as assigned




      Academic and Professional Qualifications:


      • Graduation degree from a recognized university.
      • Clinical background and experience a plus



      • 5-8 years Industry experience preferred   
      • 5-8 years training experience; preferred for the healthcare setting


      • Strong training and communication skills – both written and oral -with the ability to interact with clients at all levels
      • Strong time management and personal organizational skills, including the ability to prioritize and multi-task
      • Ability to analyze and synthesize complex content
      • Excellent work ethic and strong intellectual curiosity
      • Ability to troubleshoot and resolve/escalate issues
      • Team player
      • Experience in and/or knowledge of hospital/healthcare environment preferred
      • Knowledge of Sunrise Clinical Manager/Sunrise Acute Manager application a plus
      • Clinical experience a plus
      • Microsoft Office experience required (Outlook, Word, PowerPoint, Excel)
      • Bachelor’s degree
      • Reliable transportation required as job entails travel to multiple sites


      Travel Requirements:

      • May require local travel
      • May require other travel for business needs





    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe.

    Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


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