• Associate Technical Support Consultant

    Job Locations IN-Pune
    Posted Date 1 month ago(12/18/2018 9:44 AM)
    Requisition ID
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.



    • Interact with customers and or remotely login to their servers to help troubleshoot and resolve backup problems or issues
    • Diagnose and resolve customer questions or problems over the telephone/Internet and through remote access to customer servers in the areas of SQL Server backups, Tape backups and Assure Business Continuity Solutions
    • Track and document inbound support requests and ensure proper notation of customer problems or issues in the open cases/tickets
    • Stay abreast of current technology in SQL backups, tape backups, Assure business continuity planning backups and cloud backups design changes, and new products offered
    • May travel to on-site for exposure to training, technology and or to resolve complex customer and product issues


    • Technical Skills

      • 1-3 years’ experience in Support environment (handling issues and working with clients).
      • 1-3 years’ experience working on Windows Server/SQL Server/Active Directory / Backups & Storage
      • Work experience on any tape backup technologies will be an added advantage
      • Ready to work in evening shifts and as On-Call person on rotational basis
      • Hands on and or equivalent knowledge on
      • Windows Server 2008/2012
      • Backups & Disaster Recovery / Backup Technologies
      • SQL Server and native SQL backups
      • Basic know how on Networking
      • Storage components

    Work Arrangements:

    • Able and willing to work on shifts or to be on an after hours beeper rotation

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


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